faqs

Frequently Asked Questions (FAQ)

1. Shipping & Delivery

Do you offer free worldwide shipping?

Yes, we offer Free Standard Shipping on all orders worldwide, with no minimum purchase required.

How fast is delivery, and do you offer express options?

  • Standard Shipping (Free): Typically takes 7 to 12 business days depending on your location.

  • Express Fast Shipping ($20 Flat Rate): Delivers your order within 1 week (3 to 7 business days). You can select Express Shipping at checkout.

Which carriers do you use?

We partner with all major global logistics carriers—including DHL, FedEx, UPS, and local postal services—to ensure your package arrives quickly and safely. You will receive a tracking number via email as soon as your order ships.

2. Orders & Payments

What payment methods do you accept?

We accept all major payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Apple Pay & Google Pay

Can I modify or cancel my order after placing it?

Yes! If you need to change your shipping address, size, or items, please contact our customer support team immediately. Orders can be modified or canceled as long as they have not yet been processed or dispatched from our warehouse.

3. Sizing & Product Information

How do Vlone items fit?

Our Vlone apparel is designed to be true to size. If you prefer a classic fit, order your standard size. If you prefer a more relaxed, oversized streetwear fit, we recommend sizing up.

Where can I find the size chart?

You can find a detailed Size Chart link on every product page right next to the size selection options. We recommend measuring a similar piece of clothing you own to compare measurements before ordering.

4. Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date you receive your package. Items must be unworn, unwashed, and in their original condition with all tags intact.

Who pays for return shipping?

Customers are responsible for covering the return shipping costs, unless the return is due to a damaged or incorrect item sent by us.

What if I receive a damaged or incorrect item?

If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photo evidence. We will inspect the issue and immediately arrange a replacement or full refund at no additional cost to you.

5. Support & Contact

How can I get in touch with customer service?

If you have any further questions or need help with an existing order, please reach out via our Contact Us Page or email us directly at [email protected]. Our customer service team typically responds within 24 business hours.